One Quick Question — Meet Kiera
A guest said they had one quick question. The hotel received 68 messages, 22 follow-ups, and a mild operational collapse. Meet Kiera — she handles it in 3 seconds.What Kiera does for your guests:
- Answers instantly — 3 seconds, not 3 hours
- Speaks 37 languages — guests write in their own language, she responds in kind
- Works every channel — chat, voice, WhatsApp, Telegram
- Remembers everything — guest history stays across visits
- Open your Dashboard
- Upload hotel information in Training Materials
- Share the chat link with your guests — Kiera takes it from there
Meet Your New Receptionist
Your front desk has a new colleague. Before: unanswered guest messages at night, lost requests between shifts, reviews nobody saw in time. Now: a receptionist that handles all of it — every hour, every language, every channel.What your receptionist does:
- Answers guests in 37 languages — on WhatsApp, SMS, your website, or your hotel phone
- Handles requests — creates tasks, routes them to your team, tracks until done
- Manages reviews — responds on Google and TripAdvisor before you see them
- Fills empty rooms — sells directly, no parity issues, no commission
Bulk Check-Out for Departures
The In-House Guests page now includes a Departures tab with a bulk check-out feature — designed to save your front desk team time every afternoon.How it works:- Tap the Departures tab to see all overdue and today’s departing guests
- An info bar shows how many are overdue and how many are departing today
- Click “Check Out All” to process them all at once
Product Announcement System
You’ll now see a bell icon in your admin panel header. When we ship new features, improvements, or important updates, they’ll appear right there — no more missing out on what’s new.- Bell icon with unread notification badge
- Email notifications for major updates
- This changelog page — bookmark it or check back anytime