Document Content Mistakes
| Mistake | Why It’s a Problem | How to Fix It |
|---|---|---|
| ”Open daily” | What hours? Guests need specifics | ”Open daily 09:00 - 18:00" |
| "Contact reception” | How? Phone? Walk there? | ”Call extension 0 or visit lobby desk" |
| "Various options available” | What options? | List the specific options |
| ”Prices vary” | Guest needs at least an estimate | ”Starting from €50” or “€50-150 range" |
| "Coming soon” | Outdated or unhelpful | Remove until ready, or give a date |
Content Quality Mistakes
Too Much Marketing Language
“Our amazing spa offers an unforgettable wellness journey with world-class treatments that will leave you feeling spectacular.”Your receptionist needs facts, not brochure language.
Clear, Factual Content
“Spa & Wellness Center. Location: Ground floor. Hours: 9:00 AM - 8:00 PM daily. Services: Swedish Massage (50 min), Deep Tissue Massage (50 min), Facial Treatments (45 min).”Facts your receptionist can actually use.
Structural Mistakes
Mixing languages in one document
Mixing languages in one document
Write each document in one language only. Your receptionist can translate automatically — but mixed-language documents confuse the learning process.
Duplicate information across documents
Duplicate information across documents
If the same information appears in multiple places, you risk contradictions when one gets updated but the other doesn’t. Keep each fact in one place only.
Very long paragraphs without structure
Very long paragraphs without structure
Break information into sections with clear headings. Your receptionist finds answers faster when content is well-organized.
Using abbreviations without explanation
Using abbreviations without explanation
Write “Full Board (FB)” the first time, then you can use “FB” afterwards. Your receptionist (and guests) need to understand every term.