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Your Dashboard has a step-by-step setup checklist that guides you through everything. This page gives you the big picture — what to focus on each day and why it matters.

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Day 1: Teach Them How to Chat

1

Log in to your admin panel

Visit app.recepai.ai and sign in — check your welcome email for login details. Your Dashboard shows the setup checklist — follow it in order.
2

Shape their chat personality

Go to Chat Settings and write the instructions that define how your receptionist greets and talks to guests — tone, boundaries, and focus areas.The Chat Prompts Guide has tested templates you can start with.
3

Set chat evaluation criteria

On the same page, define what a good chat conversation looks like. After every chat, your receptionist will evaluate itself against these standards and flag what needs attention.See the Chat Evaluation Guide for ready-to-use criteria.
4

Upload your hotel fact sheet

Go to Training Materials and upload one essential document — your hotel fact sheet (rooms, amenities, location, basic policies). This gives your receptionist enough knowledge to start answering.You’ll add more documents tomorrow. For now, one solid fact sheet is enough to test.
5

Test with 5 questions

Open your widget and ask: breakfast time, room types, hotel location, how to connect to WiFi, and check-in time. Your receptionist is already answering — verify the answers match your fact sheet.
End of Day 1: Your receptionist can chat. It knows your hotel basics, answers in your guest’s language, and evaluates every conversation against the standards you just set. Try it — ask something and see what comes back.

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Day 2: Give Them a Voice and Knowledge

1

Set up their voice personality

Go to Voice Settings and choose a voice, set the first greeting, and write the instructions for how your receptionist sounds on calls.The Voice Prompts Guide walks you through it.
2

Set voice evaluation criteria

On the same page, define what a good voice conversation looks like. Your receptionist will grade every call against these rules.See the Voice Evaluation Guide for tested templates.
3

Upload the rest of your documents

Now add everything your receptionist needs to answer guests thoroughly:
  • Restaurant menus and hours
  • Spa and activity information
  • Transportation and directions
  • Top 20 frequently asked questions
  • Seasonal offers and packages
The quality of your documents directly determines the quality of your receptionist’s answers. Read the Document Preparation Guide before uploading.
4

Test chat and voice in different languages

Ask questions in the languages your guests commonly use — your receptionist responds in the guest’s language automatically. Test both chat and voice to hear the difference.
End of Day 2: Your receptionist can talk and knows your hotel. It answers chat and voice questions from your documents, in any language, and evaluates every interaction against your standards.

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Day 3: Go Live

1

Set up your widget

Use the Widget Builder to match your hotel’s brand — colors, logo, avatar, greeting messages, and language settings.
2

Put it on your website

Copy the embed code from Widget Builder and add it to your website. Your receptionist is now live — handling guest questions at every hour, in every language.
3

Run your first check

Go to Analytics and review the first conversations. Look for any questions your receptionist couldn’t answer. Each gap is a missing document — upload it, and that gap closes permanently.
End of Day 3: Your receptionist is on duty. From this moment, every guest question gets an answer. And your receptionist will tell you exactly what to teach next.

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After Go-Live: Keep Them Sharp

Your receptionist gets better every week — as long as you give it 15–30 minutes:
  • Review evaluations — see which conversations need attention on the Analytics page
  • Fill knowledge gaps — when your receptionist flags a missing topic, upload the document
  • Update seasonal content — menus change, hours shift, new offers launch
  • Refine personality — adjust chat and voice prompts based on real conversations
The pattern: your receptionist tells you what it doesn’t know → you add the missing document → it never gets that question wrong again. One fix, permanent improvement. See Improving Responses for the complete weekly routine.