How to access this page: Click the RecepAI menu icon in the top-right corner of your admin panel, then select “Desk Bell” from the dropdown menu.
Ring the Bell
At the top of the page, the “Ring the bell” toggle controls whether Desk Bell notifications are active. When turned off, no notifications are sent — regardless of channel or alert type settings below. Everything underneath becomes grayed out. Turn it on to activate the system and configure your channels and alert types.How to Reach You
This section controls where your notifications are delivered. You can enable one, two, or all three channels — each works independently.SMS
Add up to 3 phone numbers in international format (e.g.,+905551234567). Each number receives a short text message when an alert triggers.
Email Settings
Below the channel cards, two optional fields let you customize your email notifications:| Field | What It Does |
|---|---|
| Email Sender Name | The “From” name that appears in the recipient’s inbox (e.g., “Grand Hotel Front Desk”). If left empty, defaults to RecepAI. |
| Reply-To Address | When someone replies to a notification email, the reply goes to this address instead of a no-reply address (e.g., info@yourhotel.com). |
Alert Types
This section controls what triggers a notification. Each alert type can be toggled on or off independently, and you choose which channels it uses.Chat Quality Criteria
What it detects: Your receptionist couldn’t answer a guest question in chat — a topic was asked that isn’t covered in your training materials. When it triggers: After every chat conversation, your receptionist evaluates whether it could answer everything. If a knowledge gap is found, you get notified with the missing topic names. What you receive:- Email: A branded message listing the missing topics, with a direct link to add training material.
- SMS: A one-line alert with the first missing topic and a link to your training page.
- WhatsApp: A short message with the missing topic summary.
Voice Quality Criteria
What it detects: A voice call didn’t meet one or more of your quality criteria — the standards you defined on the Voice Settings page under “Voice Quality Criteria.” When it triggers: After every voice call ends, the AI evaluates the conversation against your defined criteria. If any criterion gets a “fail” result, you get notified with the specific criteria that weren’t met. What you receive:- Email: A branded message listing the failed criteria names, with a link to review the call in Voice History.
- SMS: A one-line alert naming the failed criterion (or count if multiple) with a link to Voice History.
- WhatsApp: A short message with the hotel name and failed criteria summary.
Channel Pills
Each alert type shows three channel pills: Email, SMS, and WhatsApp. Click a pill to toggle that channel for that specific alert type. A highlighted (gold) pill means that channel is active for this alert.Send Test
Each alert type has a Send Test button. When clicked, it sends a test notification through all active channels for that alert type. This lets you:- Verify that your email, SMS, and WhatsApp delivery is working
- See exactly what the notification looks like
- Confirm the right people are receiving alerts
The test sends to the first recipient of each active channel. Test notifications are marked with a
[TEST] prefix so you can distinguish them from real alerts.Recent Rings
At the bottom of the page, a delivery log shows every notification that was sent. Each entry includes:| Column | What It Shows |
|---|---|
| Date | When the notification was sent |
| Type | Which alert type triggered it (e.g., training_opportunity, voice_criteria_failed) |
| Channel | How it was delivered (Email, SMS, or WhatsApp) |
| Recipient | Who received it |
| Status | Delivery result — sent, failed, or skipped |
Saving Changes
Changes on this page are not saved automatically. When you make any change — toggle a channel, add a recipient, enable an alert type — a floating “Save Changes” bar appears at the bottom of the screen. Click it to save all your changes at once.How It All Works Together
Something happens
A guest asks a question your receptionist can’t answer (chat), or a voice call fails your quality criteria (voice).
Desk Bell checks your preferences
The system looks at your alert type settings — is this alert type enabled? Which channels are active for it?
Notifications are sent
For each active channel with recipients, a notification is sent. Email gets a detailed message, SMS and WhatsApp get a short one-liner.