Voice works everywhere, not just phone. Your receptionist’s voice feature appears as a microphone button in the chat widget. Guests can type a message or tap the microphone to have a real-time voice conversation — just like a voice assistant. The same voice settings apply whether the conversation happens on your website, an embedded kiosk, or a phone line.
Voice Selection
The sidebar shows your currently selected voice with a preview button to hear a sample. Click the settings icon to open the Voice Settings modal, or click the voice name to open the voice selection modal. In the voice selection modal, you can:- Browse all available voices in a visual grid
- Preview each voice before selecting
- Choose the voice that best represents your hotel’s personality
How They Should Talk
This is the most important field on this page. Think of it as the training manual you’d hand a new receptionist — explain the tone, the boundaries, and how they should handle different situations during a voice conversation.Key difference from chat: Voice responses must be short (2-3 sentences max), use natural speech patterns, and avoid formatting like bullet points, links, or markdown — none of that translates to spoken audio.See the Voice Prompts Guide for detailed guidance.
Character Limit: 12,000 characters maximum. The counter changes color to guide you:
- Green (0 - 8,000): Optimal range
- Orange (8,000 - 10,000): Getting long — consider moving details to Training Materials
- Red (10,000 - 12,000): May affect response quality
Voice Settings
Click the settings icon (gear) next to the voice selector to open the Voice Settings modal. Settings are organized into two sections:AI Brain
| Setting | What It Does |
|---|---|
| Thinking Model | Shows which AI model powers your receptionist’s voice responses. This is read-only — configured by the RecepAI team. Contact your account manager if you need a different model. |
| Creativity Level | Controls how predictable responses are. Focused (0.0 - 0.3): Most accurate, recommended for reception. Balanced (0.4 - 0.7): More natural. Creative (0.8 - 1.0): Not recommended for guest services. |
Voice Quality
| Setting | What It Controls | Recommended Range |
|---|---|---|
| Stability | Voice emotional variation. Lower = more expressive, Higher = calmer | 0.5 - 0.7 for most hotels |
| Speed | Speaking pace. 0.9x = relaxed (resorts), 1.1x = efficient (business hotels) | 0.9 - 1.1 |
| Voice Match | How closely AI matches the selected voice | 0.75 - 0.85 |
Greeting
Set the first thing your receptionist says when a guest starts a voice conversation. Keep it short and welcoming:“Hello, welcome to Grand Hotel Istanbul. How may I help you today?”Character limit: 500 characters. A great greeting is 1-2 sentences.
Guest Satisfaction Criteria
Define what “success” means for your hotel’s voice conversations. After each conversation, your receptionist automatically evaluates whether these criteria were met — and flags conversations that need your attention. How to set criteria:- Click “Add Criteria”
- Give it a clear name (e.g., “Guest Question Answered”) — up to 50 characters
- Describe what success looks like (e.g., “The guest’s specific question was answered with accurate information”) — up to 2,000 characters
- Guest confirmed their question was answered
- Reservation inquiry handled with specific contact information
- Alternative options offered when first choice unavailable
- Vague criteria like “Good service”
- Multiple conditions in one criterion
Satisfaction criteria work hand-in-hand with your conversation history. When your receptionist fails a criteria because it lacks knowledge on a topic, that conversation shows up as a training opportunity — telling you exactly what to add to your Training Materials.