This is where the self-improving loop happens. Your receptionist automatically evaluates every conversation, identifies where it couldn’t help, and flags those as training opportunities. You review them here, add the missing knowledge to Training Materials, and your receptionist gets smarter with every cycle.
Chat History
Shows every text conversation your receptionist has had with guests.Conversation Table
Each row in the table displays:| Column | What It Shows |
|---|---|
| Date/Time | When the conversation started |
| Session ID | Unique identifier for the conversation |
| Messages | Total number of messages exchanged |
| Feedback | Guest thumbs up/down reactions (if any) |
| Status | Quality evaluation result — see Quality Status below |
Filters
Use the toolbar at the top to narrow down conversations:| Filter | Options | What It Does |
|---|---|---|
| Date Range | Start and end date pickers | Show conversations within a specific period. Defaults to the last 30 days. |
| Feedback | All, With Feedback, Positive, Negative | Filter by guest reactions. “With Feedback” shows any conversation where a guest gave a thumbs up or down. |
| Quality | All, Successful, Needs Training, Other Issues, Partial, Pending | Filter by how well your receptionist performed. “Needs Training” is the most actionable — these are conversations where adding knowledge will make a difference. |
| Search | Free text | Search through conversation content |
Export
Click “Export JSON” to download all visible conversations as a JSON file. Useful for external analysis or record-keeping.Conversation Details
Click any conversation row to open a slide-in panel with two tabs: Overview tab:- Session metadata — Session ID, start time, end time, message count
- Guest Feedback — Every thumbs up/down the guest gave, including any written comments with timestamps
- Quality Criteria — Each evaluation criterion shows a pass/fail result with a rationale explaining why. See Quality Status for details.
- Training Opportunity — If the conversation failed, this box shows the specific topics your receptionist couldn’t answer. These appear as tags (e.g., “spa hours”, “parking policy”) so you know exactly what to add to Training Materials.
- Mark as Trained — After you’ve added the missing information, click this button to mark the conversation as resolved. See Training Workflow below.
- The complete conversation between the guest and your receptionist, displayed as a chat timeline with timestamps for each message.
Voice History
Shows every voice conversation — whether the guest called through the website widget, a lobby kiosk, or a phone line.Call Table
| Column | What It Shows |
|---|---|
| Date/Time | When the call started |
| Duration | Call length (minutes:seconds) |
| Messages | Number of conversation turns |
| Status | Evaluation result — Success, Failed, or Unknown |
| Details | Eye icon — click to open the call details panel |
Filters
| Filter | Options | What It Does |
|---|---|---|
| Date Range | Start and end date pickers | Defaults to the last 30 days |
| Status | All, Success, Failed, Unknown | Filter by call outcome |
| Search | Free text | Search through call transcripts |
Export
Click “Export JSON” to download all visible voice conversations.Call Details
Click the eye icon on any row to open the details panel:- Audio Player — Listen to the recorded call directly in the panel (when recording is available)
- Overview tab — Call metadata (date, duration, messages, status) plus evaluation criteria results with pass/fail for each criterion
- Transcription tab — Full text transcript of the voice conversation, showing what the guest said and how your receptionist responded
Voice evaluation criteria are configured on the Voice Settings page. If you haven’t set up criteria yet, conversations will show as “Unknown” status.
Usage
Track your credit consumption and manage your plan.Plan Header
At the top you’ll see:- Plan badge — Your current plan name (e.g., RECEPTIONIST)
- Next renewal date — When your credits reset
- Current billing cycle — The date range for your current period
- Upgrade Plan — Button to view available plan upgrades
Voice Credits
A progress bar showing your monthly voice minute consumption:- Monthly Allowance — Used minutes vs. total allocation (e.g., “628 / 100.0K”)
- Percentage indicator — Color-coded: green (normal), orange (approaching limit), red (near limit)
- Sync button — Refresh the usage data to get the latest numbers
- Buy More — Purchase additional voice credits if you’re running low
Chat Credits
Same layout as Voice Credits:- Monthly Allowance — Used credits vs. total allocation
- Percentage indicator — Same color-coded system
- Buy More — Purchase additional chat credits
If you’ve purchased add-on credits (via “Buy More”), they appear as a separate purple progress bar below the monthly allowance, with their expiration date shown.
Your Feature Add-ons
Shows any premium features you’ve activated — WhatsApp integration, Telegram integration, Custom Avatar, and more. If you haven’t purchased any add-ons yet, you’ll see a “Browse Features” button to explore available options.Quality Status
After each conversation ends, your receptionist automatically evaluates it against the success criteria you’ve defined on the Chat Settings or Voice Settings page. The result appears as a colored badge:| Badge | Color | Meaning | Action Needed |
|---|---|---|---|
| Success | Green | All quality criteria were met | None — your receptionist handled it well |
| Needs Training | Red | Your receptionist couldn’t answer because it was missing information | Yes — add the missing info to Training Materials |
| Other Issues | Gray | The conversation didn’t go well, but it’s not a knowledge gap | Review the conversation to understand what happened |
| Partial | Orange | Some criteria passed, some failed | Review which criteria failed and whether adding knowledge would help |
| Pending | Yellow (animated) | Still being analyzed — results ready in about 5 minutes | Wait — the evaluation is processing |
| Skipped | Gray | Evaluation was skipped (e.g., conversation was too short) | None |
| Trained | Purple | Previously “Needs Training” but you’ve marked it as resolved | None — you’ve already handled it |
Training Workflow
This is the most important workflow in RecepAI — the cycle that makes your receptionist smarter over time:Spot the gap
Your Dashboard shows a Training Opportunities badge with the number of conversations that need attention. Click it to jump directly to Chat History, pre-filtered to show only “Needs Training” conversations.
Review the conversation
Click a conversation to open the details panel. In the Training Opportunity box, you’ll see the specific topics your receptionist couldn’t answer — displayed as tags like “spa hours”, “parking rates”, “late checkout policy”.
Add the missing knowledge
Go to Training Materials and add the information your receptionist was missing. Use Write Notes in Q&A format for the fastest results.